DSM Jobs

Job Title: Customer Care SpecialistLocation – Shanghai, ChinaJob model – HybridYour mission:Own the Prospect-to-Order and Order-to-Cash (PTO-OTC) Processes and partner with Sales team on the customer relationship.

• Manage sales order in-take and Support sales and marketing team to complete PTO (prospect to order) & OTC (order to cash) processes, drive sales target fullfillment.

• Check and monitor credit limits in close collaboration with the account management and Finance

• Handle customer complaints on responsible product lines, maintain CCR (Customer Complaint Report) system according to global requirements, and review CCR results on regular basis

• Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes

• Remain good relationships with customers on behalf of sales and marketing team if required

• Participate in and contribute to relevant continuous improvement projects for CCS

Perform quality control and SHE requirements in chain of demand supply to satisfy corporate environment of DSM:

• Focus and understand what real customer needs is

• Achieve high quality service level according to ISO & GMP standards

Serve as a link for the customer to the relevant HNH-internal stakeholders for additional (non-standard) request – accountability with the relevant stakeholdersYou bring

• Bachelor’s degree or above

• At least 1 year of experience with multi-national enterprises in Customer Service or Supply Chain management fields

• Proficient usage of excel,word,ppt and knowledge of SAP/Python/Power BI preferred

• Good English both oral and written

• Knowledge of import & export

• Result Orientation & Customer Focus

We bring

• The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.

• A challenging and rewarding function embedded in a team of passionate professionals.

• A rich history and a promising future of bold scientific innovation and passionate creation with our customer

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.

• A flexible work environment that empowers people to take accountability for their work and own the outcome.A firm belief that working together with our customers is the key to achieving great things.

The Application ProcessInterested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Yuri Ding, Talent Acquisition Business Partner (yunli.ding@dsm-firmenich.com)Equal Opportunities CommitmentDsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.Dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.We are committed to providing reasonable support for disabled applicants in our recruiting process.Should you need assistance, and are comfortable to share this, please let us know.About dsm-firmenichAs innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.Pease note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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