Job Information
dsm-firmenich Collections Representative with French in Barcelona, Spain
Collections Representative with French
Barcelona, Spain
Hybrid
We are currently seeking a Collections Representative with a good level of English and French who really enjoys engaging with customers. The successful candidate will be responsible for managing and collecting outstanding accounts receivable, ensuring timely payment from clients, and maintaining accurate records of collection efforts. This role requires strong communication skills and problem-solving abilities.
Your key responsibilities
Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
Proactive outbound collection calls, emails, dunning letters.
Complete customer account reconciliations, as required
Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio
Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP
Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit
We bring
Empowerment to make meaningful contributions while upholding ethical standard
A flexible work environment that empowers people to take accountability for their work and own the outcome
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
A culture that prioritizes safety and well-being, both physically and mentally
An eagerness to be one team and learn from each other to bring progress to life and create a better future
Responsibility and accountability in living company values and driving sustainable solutions.
You bring
Minimum of 2 years of prior experience in collections
Fluent communication skills in English and French – both oral and written.
Good negotiation ability
Technical / Professional knowledge in collection processes
Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.
Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook